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Interviewing a Mover

January 22, 2014 by · Leave a Comment 

“I’d wish I’d know that before I made a decision.” If you’ve ever regrettably said this to yourself, having a checklist might have prevented the issue in the first place. This list of questions can provide you with things to discuss when interviewing a moving company.

Fees
• What is the charge for packing?
• Does it include boxes? If not, what do they cost and will you deliver them?
• Is there an additional charge to deliver some items to a storage unit?

Insurance
• How is a damage claim handled?
• What insurance do you provide and is there a cost?
• Does the insurance cover items packed by the owner?
• Can additional insurance be purchased?
• If items are covered by my Homeowner’s insurance, whose insurance pays first?

Unusual Items
• Can you ship my car(s)? Will they be in the moving van or towed?
• What are the charges for shipping cars, lawn tractors, etc?
• What items cannot be shipped?
• If a shuttle truck is needed because of the location of my house or size of the drive way, is there an additional charge?
• If packing and loading are on different days, can you leave the beds and other basics out for us to use?

Dates
• What dates are available for our move?
• What date will you pack and how long will this take?
• What date will you load the van?
• What date will the van arrive at my new location?
• If my new home is not ready for delivery, how many days can it be delayed before there is a charge?
• What is the charge for additional days or weeks?

Terms
• Are there any additional fees that I’m responsible for that have not been discussed?
• What are the terms of payment?
• Is a down payment required?
• When will the balance be due and who is authorized to accept it?

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